BossDigital

FAQs

Why wouldn’t I just hire UGC creators myself?

Great question! While hiring UGC creators individually is an option, we offer a comprehensive solution that saves you time, effort, and resources.

We handle the entire process, from sourcing creators, script writing, revisions, and complete creator management, ensuring a seamless experience.
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Additionally, we specialize in optimizing UGC strategies, providing expert insights and strategies that lead to impactful results. By working with us, you benefit from our industry expertise, streamlined processes, and the convenience of having a dedicated partner for all your UGC needs. Plus, you don’t need to find, manage, and write scripts for creators. We handle everything!
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With the monthly plan, you have the flexibility to pause and resume your subscription whenever necessary. This way, you're in control of your payments and only engage your us when you need content.

Is there a limit to how many requests I can make?

Once you're subscribed, you have the freedom to add an unlimited number of requests to your queue. Each request will be handled individually and delivered five at a time.

What is a “request”?

A request consists of one primary UGC video with a dedicated creator along with one video variation. That being said, we love over delivering for the brands we work with ;)

Once you have collected enough videos with us, one request can also be a montage video.

How fast will I receive my videos?

After a creator receives your product, he or she is considered “activated”. Once activated, most requests are completed on average within 3 business days. Some complicated requests can take longer.

Who are the creators?

Good question! We have a network of creators and influencers that we work with and we are always expanding that network. We will always be able to find exactly the type of creator you want to represent your brand :)

What is the pause feature and how does it work?

We understand that you might not always have the need for a ton of UGC to create within a full month. You might just have a few pieces you need made right now. This is where having the option to temporarily pause your subscription comes in handy.
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Our billing cycle is structured around 31-day periods. Let's say you sign up and actively use the service for 10 days before choosing to pause your subscription. During the pause, the billing period will also be on hold, and you'll still have 21 days remaining that you can use whenever it suits you in the future.

How will my UGC be delivered to me?

You will receive an email with links to all of your delivered UGC. We also keep an archive of all your UGC should you need it again in the future.

How do I make requests?

Once you purchase your subscription, a custom Trello board will be created for you. There is a ton of flexibility for how you request your UGC with Trello.

You have various convenient methods for requesting UGC, such as making direct requests through Trello cards, sharing Google docs, or example content, and even crafting a short Loom video brief (ideal for those who prefer a verbal approach). In short, if it's something that can be linked or shared within Trello, we’ll use it.

More details on how to make requests are provided in the custom Trello board that is created for you upon subscribing.

What if I’m not satisfied with my content?

Not a problem. We’ll continue to make revisions until you’re 100% satisfied :)

What if I only have a single request?

That’s totally fine! You’re welcome to pause your subscription at any time and return when you’re in need of more content. No point in letting your subscription go to waste!

Are there any refunds if I’m not happy with the service?

We offer full refunds only during your first month’s subscription. Afterwards, due to the high quality of the work, no refunds can be issued.

Remember, you can however pause or cancel your subscription at any time!

Unveiling Beauty: Your Stories, Your Products

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We’ve just removed the biggest problem in your business

BossDigital really knows how to create UGC to skyrocket our sales and take our company to the next level.

Voices of Trust: Hear What People Have to Say

The network of creators you have are next level! And I love the pause feature! We can get as much high quality content as we need whenever we want.

The unlimited aspect of this really let us take our brand to the next level.

Content is everything, and these guys have nailed it.

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